Frequently asked questions

Documents, parcels, pallets, furniture and vehicles — as overnight, express, same-day, VIP direct trip or with a van and driver. You will find everything under “All services”.

On request. Send us origin, destination and shipment details and we will come back with a quote.

You can see the price without an account under “Get a quote”. To book, sign in or register for free — anything you have already entered is kept.

After signing in, under “My shipments” — with the status and history of every shipment.

The price depends on distance, weight, dimensions and service. The price calculator shows it before you book.

Only by prior arrangement. Please ask us about such shipments before booking.

Use a sturdy box, fill empty space, tape all edges and put the label where it is easy to see. All tips and suitable vehicle sizes are in our packing tips.

We are liable for loss and damage under the statutory rules (German Commercial Code, CMR for cross-border road transport). For valuable goods, please contact us before booking.

You choose the pickup time when booking. Express and direct trips exist for urgent shipments; whether a short-notice slot is possible is quickest to clarify by phone.

Under “Book a pickup”, enter the address, day and time window. We then confirm the pickup by phone or email.

Yes. The order number from your booking confirmation shows the status on the tracking page.

When booking you choose between online card payment and cash on handover.